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Marketing and sales colleagues planning customer communication together
Customer engagement features

WhatsApp, Instagram and Facebook automation for your team.

Plan campaigns, build no-code journeys, manage live customer conversations, and connect the tools around them—all from one focused platform.

Explore Botinx capabilities

Connect campaigns and customer conversations across your channels.

Choose the features that solve your immediate business problem, then connect campaigns, automation, AI, customer data, and human follow-up as your strategy grows.

New capability

WhatsApp Coexistence: Use Mobile App & Official API on One Number

The best of both worlds: Keep your familiar WhatsApp Business mobile app for personal chats and phone calls, while Botinx powers high-volume broadcast campaigns and AI automations on the exact same number.

See how Coexistence works

Your existing WhatsApp number

WhatsApp Coexistence connected

LIVE
Same business number

Business App

Keep personal 1:1 conversations familiar.

Botinx + Cloud API

Add campaigns, automation, and teamwork.

Synced 1:1 chats Shared team context

WhatsApp broadcast campaigns

Reach opted-in customers with timely, relevant messages—and see what happens after you send.

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No-code WhatsApp automation

Turn repetitive conversations into clear, reliable customer journeys.

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WhatsApp forms and data collection

Collect lead, booking, feedback, and qualification details inside a guided conversation.

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WhatsApp campaign click tracking

Understand which campaign links attract attention and which audiences take action.

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Shared WhatsApp team inbox

Give every customer a fast answer without agents stepping on each other’s work.

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WhatsApp contact CRM

Keep the context your team needs to continue every conversation naturally.

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WhatsApp template management

Create and manage reusable messages without losing track of approval status.

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WhatsApp campaign analytics

See delivery, engagement, and workload signals your team can act on.

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AI agents with human handover

Answer common questions from your business knowledge, then bring in a person when judgement matters.

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WhatsApp API for your own systems

Connect product, CRM, commerce, and operational events to WhatsApp.

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Instagram DM & Comment Automation

Turn Instagram inquiries into conversations with keyword DM replies, comment-to-message automation and lead capture.

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Facebook Messenger Automation

Answer Facebook Page inquiries with auto replies, keyword responses, scheduled away messages and supported lead-capture flows.

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Build your customer engagement journey

Build your first high-value WhatsApp journey.

Connect your business number and start with the campaign or automation that removes the most manual work.