Clear answers before you connect your team and number.
Understand WhatsApp Business requirements, campaigns, templates, automation, shared inboxes, integrations, plans, and message charges before you get started.
Getting started
What is Botinx?
Botinx is a growth platform for WhatsApp campaigns, automation, contacts, approved templates, live team conversations, AI assistance, integrations, and developer APIs.
Do I need the WhatsApp Business Platform?
Yes. Botinx works with a connected WhatsApp Business account and guides administrators through channel setup.
Can my team keep replying manually?
Yes. Automation and campaigns sit alongside a shared live inbox, so agents can take over and continue the conversation.
Campaigns and automation
Can Botinx send bulk WhatsApp messages?
Botinx can send campaigns to opted-in contacts using approved WhatsApp templates. Audience quality, consent, and Meta policy requirements still apply.
What can I automate?
Common starting points include welcome journeys, lead qualification, FAQs, appointment reminders, order updates, routing, and follow-up.
Can a workflow assign a live agent?
Yes. Flows can collect useful context and route a conversation for human handling.
Plans and billing
How do subscriptions work?
Choose a monthly or yearly plan. New users complete signup first, then continue to billing with the selected plan ready for secure Razorpay checkout.
Are Meta message fees included in the plan?
No. WhatsApp message charges depend on destination and template category and are shown separately from the subscription.
Where can I see billing activity?
Administrators can review the current subscription, wallet balance, message pricing, credit transactions, and subscription history in billing.
Integrations and security
Which integrations are available?
Botinx includes Shopify, WooCommerce, and Google Sheets integrations plus organization-scoped developer API tools.
Does Botinx support two-factor authentication?
Yes. Administrator access supports authenticator-based two-factor verification and email recovery.
Can agents have different access?
Yes. Botinx includes roles and permissions so agent access can stay focused on the work they need to perform.
Ready to turn more WhatsApp conversations into customers?
Try Botinx for free or book a focused demo to see how campaigns, automation, and team conversations fit your business.