Cancellation and Refund Policy
Effective 29 September 2026. This policy outlines how subscriptions, cancellations, and refunds are handled for all Botinx software services.
1. Subscription Cancellation
You may cancel your Botinx subscription at any time directly through your account's Billing dashboard or by contacting our support team at contact@botinx.com. When you cancel auto-renewal, your cancellation will take effect at the conclusion of your current paid billing period (monthly or yearly). You will continue to have full access to your subscription tier, agents, channels, and platform features until the end of that billing cycle, and no subsequent renewal charges will be debited.
2. Recurring Payments & Mandates
Subscription fees are billed automatically on a recurring basis (monthly or annually) according to the plan you selected. We provide transparent billing dates and reminders prior to renewals. If you wish to prevent future auto-debits, you must cancel your subscription prior to the scheduled renewal date.
3. Refund Policy for SaaS Subscriptions
Because Botinx is a cloud-based digital Software-as-a-Service (SaaS) platform with immediate feature provisioning, subscription payments are generally non-refundable once the billing cycle has commenced. However, if you experience a technical failure preventing you from accessing the service, or if you believe you have been billed in error, please contact our support team within 7 days of the transaction date. Eligible claims will be reviewed in good faith and refunded where appropriate.
4. WhatsApp Message Credits & Wallet Balances
Wallet recharges and WhatsApp conversation credits are digital credits used to deliver messages through Meta's WhatsApp Cloud API. Wallet balances are non-refundable once applied to an active organization account, except where a duplicate charge has occurred due to a technical error.
5. Refund Processing Timeline
Once an approved refund is processed by our billing team, the amount will be credited back to the original payment method (Credit/Debit Card, Netbanking, or UPI) within 5 to 7 business days, depending on your bank's settlement cycle.
6. Contact Us for Billing Support
For any questions regarding cancellations, refund requests, or recurring billing, please reach out to us at contact@botinx.com or visit our Contact page. Our support team is available Monday through Saturday to assist you.