01
Connect your Instagram account
Complete the account connection and required permissions in Botinx channel settings.
Instagram automation
Instagram DM & Comment Automation
Turn Instagram inquiries into conversations with keyword DM replies, comment-to-message automation and lead capture.
Core Capability
Why leading teams choose Botinx instagram automation.
Connect an eligible Instagram account to Botinx and configure responses around the questions customers actually ask. Use keyword replies for product information, an away message to set expectations, and comment-to-message automation to respond privately to matching post comments. Keep your team available for questions that need a person.
Key Platform Advantages
- Auto-reply to a customer's first message
- Respond to configured DM keywords and phrases
- Send private replies to matching Instagram post comments
- Set scheduled away messages
- Configure suggested questions for an Instagram account
- Capture lead details in supported auto-reply and keyword flows
Fast Implementation
How Instagram automation works inside Botinx.
Each step connects with contact CRM data, automated logic, and team ownership, giving customers a frictionless experience.
02
Choose the trigger and reply
Select a template, configure keywords or a schedule, and write the response. Add lead capture to supported reply flows.
03
Test before activation
Test with a separate account, check the customer journey and review captured inquiries with your team.
New lead journey
Visual automation builder
TriggerCustomer sends a message
QualifyAsk what they need
RouteAssign the right team
Unified Context
Keep customer data, action, and conversation in one place.
Botinx connects customer profiles, message history, broadcast engagements, automation decisions, and agent assignments so your team always has full context before responding.
Complete customer history visible beside every conversation
Automated qualification steps keep data structured in CRM
Instant human handover with full chat transcript context preserved
Measurable Results
Business impact your team and customers can feel.
A faster, clearer customer journey with fewer missed leads, higher conversion rates, and seamless human agent follow-up.
01
Help customers get relevant product or service information
Workflow benefit
02
Collect inquiry details before a team follow-up
Workflow benefit
03
Keep response wording consistent across campaigns
Workflow benefit
Frequently Asked Questions
Questions About Botinx Instagram automation
Everything you need to know about setting up and maximizing ROI with instagram automation.
Can Botinx send an Instagram DM after a comment?+
Botinx supports Instagram comment-to-message automation using configured keywords. Delivery depends on the connected account, permissions and Meta's current messaging restrictions; it is not unrestricted outbound messaging.
Can I collect leads in Instagram chats?+
Lead capture is available in the supported auto-reply and keyword-response flows. Configure the information you need, test the flow and review the resulting inquiry in Botinx.
Do I need to use the same automation on Facebook?+
No. Choose the account and platform for each automation. Instagram-specific suggested questions and comment replies are not advertised as Facebook capabilities.
Explore More Capabilities
Explore More Customer Engagement Tools
Combine these complementary capabilities to build a powerful end-to-end customer journey.
WhatsApp Coexistence
WhatsApp Coexistence: Use Mobile App & Official API on One Number
The best of both worlds: Keep your familiar WhatsApp Business mobile app for personal chats and phone calls, while Botinx powers high-volume broadcast campaigns and AI automations on the exact same number.
CampaignsWhatsApp broadcast campaigns
Reach opted-in customers with timely, relevant messages—and see what happens after you send.
AutomationNo-code WhatsApp automation
Turn repetitive conversations into clear, reliable customer journeys.
Build your customer engagement journey
Start using instagram automation for your business today.
Try Botinx for free or book a focused demo to see how campaigns, automation, and team conversations fit your business.