Payments & Billing Integration•Official Razorpay PartnerAccept Payments & Recover Failed Transactions on WhatsApp with Razorpay
Generate instant Razorpay payment links in live chat, dispatch automated payment receipts with GST tax invoices, and recover failed transactions via UPI, Cards, and Netbanking.
2.8x Faster
Payment Speed
Collection vs traditional email invoices
48%
Failed Recovery
Of failed payments recovered on WhatsApp
UPI & Cards
Supported Modes
Google Pay, PhonePe, Paytm, Cards, Netbanking
2 Minutes
Setup Time
Direct API Keys or 1-Click OAuth connect
See how your Razorpay alerts look on WhatsApp
Approved Meta Cloud API templates with dynamic variables and interactive buttons.
Agent Generated in Shared InboxAutomated Workflow: In-Chat Payment Link
This message is automatically dispatched the instant the trigger occurs in Razorpay. Customer variables such as name, amounts, item lists, and links are dynamically substituted into Meta-compliant template parameters.
Meta Cloud API Verified
Delivered via your verified WhatsApp Business Account phone number with official green badge, custom profile photo, and zero risk of spam bans.
Official Business Account
Payment Request from {{brand_name}} 💳
Hi *{{customer_name}}*, your payment link for *{{purpose}}* is ready! Amount to pay: *₹{{amount}}*.
You can pay securely using UPI (Google Pay, PhonePe, Paytm), Cards, or Netbanking:
Link expires in 24 hours · Secured by Razorpay
Why connect Razorpay with Botinx?
The Botinx Razorpay integration enables end-to-end commerce directly inside WhatsApp conversations. Instead of directing prospects to clunky checkout pages or chasing unpaid invoices over email, businesses can create and collect payments within seconds.
Support agents and sales reps chatting with customers in the Botinx shared team inbox can generate secure, dynamic Razorpay payment links with a single click. When customers pay via UPI (Google Pay, PhonePe, Paytm), Cards, or Netbanking, Botinx instantly delivers payment receipts and updates your CRM.
For online checkouts, Botinx listens to Razorpay payment events in real time. If a customer's transaction fails or a payment link expires, an automated WhatsApp recovery message is sent immediately with a fresh payment link, recovering up to 48% of lost revenue.
Key Business Benefits
- Generate dynamic Razorpay payment links directly inside the Botinx shared team inbox
- Instant WhatsApp payment confirmation receipts with transaction ID and GST invoice download
- Automated failed payment recovery messages with 1-click retry payment links
- Proactive subscription renewal and mandate alerts before automated bank debits
- Instant refund processing notifications with Bank ARN tracking numbers
- Automated customer tagging (e.g. 'Paid Customer', 'High Value', 'Payment Failed') in Botinx CRM
- Accept UPI, Credit/Debit Cards, Netbanking, Cred Pay, and Pay Later options seamlessly
Proven Automated Workflows
In-Chat Payment Links for Sales & Support
3x Higher Conversion in Live ChatWhen a customer requests a quote, service booking, or custom order, agents click 'Payment Link (Razorpay)' directly inside the chat window. Enter the amount and purpose, and an official payment bubble is sent immediately.
Automated Payment Receipts & GST Invoices
100% Automated Accounting TransparencyThe instant a customer completes payment via Razorpay, trigger an approved WhatsApp template with payment breakdown, reference ID, and PDF receipt download link.
Failed & Expired Payment Recovery
48% Failed Payment Recovery RateWhen a payment fails due to bank server timeouts or insufficient funds, Botinx detects the `payment.failed` event and immediately pings the customer with a friendly retry message.
Subscription Mandate & Renewal Notices
70% Reduction in Debit DisputesAlert subscribers 48 hours before an auto-debit charge on Razorpay Subscriptions. Transparency eliminates chargebacks and builds customer trust.
Refund Status Notifications
90% Reduction in 'Where is my refund?' TicketsKeep customers calm during refund processing by automatically sending WhatsApp updates containing the Refund ARN and expected bank credit timeline.
Live RazorpayWebhook Events & Automations
Botinx listens to live events from Razorpay and executes instantaneous WhatsApp workflows.
| Trigger Event | Event Type | Automated Action |
|---|---|---|
| payment_link.paid | Link Paid | Sends payment confirmation & closes open agent ticket |
| payment.captured | Payment Captured | Dispatches official receipt & tags contact as Paid |
| payment.failed | Payment Failed | Sends automated recovery message with fresh retry link |
| subscription.charged | Subscription Renewal | Sends subscription renewal notice with invoice |
| subscription.pending | Subscription Failed | Sends urgent card update reminder before cancellation |
| refund.processed | Refund Complete | Dispatches refund details and bank ARN tracking number |
How to connect Razorpay in 3 simple steps
No developer or coding required. Connect in under 3 minutes and activate pre-built workflows.
Log in to Razorpay Dashboard
Go to your Razorpay Dashboard (dashboard.razorpay.com) and navigate to Account & Settings → API Keys.
Generate API Key & Secret
Click 'Generate Key' (or copy your existing Key ID and Key Secret). Keep the Key Secret secure.
Connect in Botinx Dashboard
In Botinx, go to Integrations → Razorpay. Enter your Key ID and Key Secret, or use 1-Click Direct Connect.
Add Botinx Webhook Destination
Copy your unique Botinx Webhook URL from the dashboard. In Razorpay, go to Account & Settings → Webhooks → Add New Webhook and paste the URL.
Select Active Webhook Events
Select payment_link.paid, payment.captured, payment.failed, and refund.processed. Save your webhook and toggle automations live!
Frequently Asked Questions
Clear answers regarding WhatsApp API approval, messaging rates, and setup.
Can my support agents send payment links directly from the live chat?
Yes! In the Botinx shared team inbox, agents have a dedicated 'Payment Link (Razorpay)' button. Clicking it lets the agent specify the amount, currency, and customer details to generate a payment bubble instantly inside WhatsApp.
What payment methods are supported on Razorpay WhatsApp links?
Customers can pay via all standard Razorpay payment instruments, including UPI (Google Pay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, RuPay), Netbanking across 50+ banks, Cred Pay, and EMI/Pay Later.
How does the failed payment recovery workflow work?
When a customer's payment fails on Razorpay, a webhook event is delivered to Botinx within milliseconds. Botinx matches the customer's phone number and sends an approved WhatsApp recovery message with a fresh, pre-filled retry link.
Do I need a special Razorpay plan to use this integration?
No. The Botinx integration works with standard Razorpay standard accounts as well as Razorpay Enterprise. Both Test Mode and Live Mode are fully supported.
Is my customers' payment data secure?
Absolutely. Botinx never stores card details or sensitive banking credentials. All payments are processed on Razorpay's PCI-DSS Level 1 compliant secure infrastructure.
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Connect Razorpay with Botinx today
Start recovering abandoned carts, sending automated receipts, and engaging customers where they already are.