Gift Mitra Eliminates Missed Orders and Speeds Up Custom Mockups with Shared Team Inbox
Personalized gifting e-commerce store Gift Mitra centralized custom photo uploads, design approval chats, and shipping alerts in a unified multi-agent inbox.
Zero custom requests lost during peak festive season
From customer photo upload to printing approval
Handled seamlessly during Diwali and Valentine's Day
The Challenge Before Botinx
Custom photo gifts required multiple rounds of artwork approvals. Managing thousands of design chats across individual personal phones led to lost orders and delayed deliveries.
How Botinx Solved It
Gift Mitra deployed Botinx Shared Team Inbox, allowing 8 graphic designers and customer support agents to collaborate, assign tags, and share mockup previews instantly.
Key Results & Business Impact
- Processed 10,000+ custom gift orders during peak holiday seasons with zero lost chats.
- Cut customer artwork approval time by 65%.
“Custom gift inquiries are organized in one shared inbox, making sure no special request falls through the cracks.”
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